FAQs

An announcement will be communicated via email once we have a tentative start date.

Please send photos and details to projects@NCMGI.com.

Please send photos and details to projects@NCMGI.com.

This varies project to project. But a general rule is to move personal items away from the workspace.

We will need to know whether it is an active satellite dish and if it needs to be reinstalled.

This can be found on the loss assessment letter. Typically, 30-60 days from receipt. This due date was determined by the Board.

Payment plans may be entertained at the discretion of the Board. Send written request to info@ncmgi.com.

An inspection is performed after any suspect storm to determine if any maintenance or repairs need to be performed. Based on the findings of the inspection the Board will determine if an insurance claim needs to be opened.

The damages are determined by the insurance adjuster and are stated in the settlement document that you received in the mail. We don’t have individual photos of damaged roofs.

Most of the time these items are covered under your personal Homeowner Insurance (H06). Once you get your mailing with loss assessment details turn it over to your HO6 carrier. If you have adequate coverage, they will cut a check minus your personal deductible.

Do you have any insurance? If no payments are necessary (personal loans, 2nd mortgage).

New Concepts Management and Construction is a General Contractor and will over see the projects. New Concepts Management and Construction is affiliated to New Concepts Management Group.

Once it’s dry, you can walk on it depending on the weather. It dries in roughly 4-8 hours. For vehicle parking and driving, wait roughly 24 hours.

The cones and paper come down after 24 hours.

Regarding the mess left behind, please provide photos to projects@ncmgi.com. We will make it a priority to understand the situation at hand.

For overflow parking, please park on the street. In certain scenarios, we will coordinate with the city for street parking. Please check the instructions attached to the notice we provided.

We will coordinate with the city as needed.

The timing for a seal coating project depends on the work that needs to be done. Please see the attached notice that we left for more information.

Seal coating projects cannot be done in the rain. We will reschedule and notify you as soon as we can!

Please provide a photo of the missing spot to projects@ncmgi.com with any additional details!

This was likely intentional by the crew. Please refer to the map to verify the scope of the project, then reach out to us if your location was indeed missed.

We typically will crack fill and sealcoat at the same time. Please refer to the scope to verify the details of the maintenance.

We always try to schedule the sealcoating projects so that it does not disrupt trash pickup. In those rare situations where we cannot work around the garbage pickup schedule, we typically would ask Owners to roll out the containers to the primary street where work is not being performed.

Yes, the sprinkler system should not be cycling for at least 24 hours after the sealcoat project allowing for proper curing.

We will make every effort to properly communicate in advance about all projects. We send out notices via email to all Owners and Tenants prior to beginning the project. In addition, it is our practice to physically post project notices on the owner garage/entry doors.

Please ensure that you’re not parked in the spot where the work needed to be done. If it’s phased, we will see what we can do, otherwise, there will be mobilization to the association.

It’s possible that repairing the pothole was not included in the project’s initial scope.

It is okay to drive over a crack filling immediately after it’s filled.

Our contractors will typically utilize a bituminous hot rubber crack fill but there may be times when the Association will opt to utilize the papering over the cracks as an option. The single ply toilet paper is commonly used as it is 100% biodegradable. It is usually gone in a day or two.

The paper used on a crack filling gets removed approximately 7 days later.

Not every crack is candidate for repair. Please refer to the projects initial scope for more information.

Please refer to the project scope and map!

The team comes back around 4-7 days after taking out the driveway, waiting for it to compact.

For foot traffic on the fresh asphalt, you should wait at least 24 hours. For vehicles and driving/parking on it, at least 7 days.

The team likely just laid the base coarse out on the driveway. Please refer to the scope for more information.

Please send a photo and the address (if possible) with any additional details.

If there’s an emergency, please contact 911, or related emergency lines.

Depending on the stage of the project, you can take your car out of the garage, but it will be at your own risk. Only leave if it’s absolutely necessary.

If the final pour is done, don’t drive over it. There may be a charge billed to you for any damages that take place.

Please provide us with your address and a photo where you drove over the asphalt (if possible). In most incidents, we will need to investigate the damages further.

Wait at least 7 days before you park your vehicle on fresh asphalt. When leaving a driveway in a vehicle, be sure to pull completely out of the driveway before turning the steering wheel to avoid potential damages.

There could be multiple reasons for water getting into your garage. Some of those reasons include:

• Concrete lifting during the winter.
• Run-off from a vehicle housed in the garage.
• Gutters not being properly reconnected.
• The asphalt needs more time to compact further.

Please refer to the scope of work to learn about the specifications.

A notice will be sent out once the work has been scheduled.

Please watch for an email or physical notice that should arrive 1 to 2 days prior to the work being done.

Once the concrete is down, it’s very difficult to get your vehicle out of the garage. Please ensure your vehicle is out of the garage before the work begins.

The wood pieces utilized during concrete apron work are used to provide shape to the concrete slab. They will be picked up 1 week after the work is completed.

Please wait 7 days before driving on a new concrete apron.

Don’t use salt on a new concrete apron for at least 1 year. We recommend using sand instead of salt if necessary. Using salt could void your warranty.

Avoid walking on a new concrete apron for at least 4 days, allowing the work to cure.

Please refer to the scope of the work for more details.

Please refer to the scope of the work for more details.

Garage floors are typically the Homeowner’s responsibility for maintenance. Garage Floors are not included as an Association responsibility for repairs or maintenance. However, it is a great time to take care of any issues on the garage floor while an apron is being replaced.

Specifications vary depending on the circumstance of the project. Typical replacements extend out a minimum of 3 feet from the garage door but often extend up to 5-6 feet. Some Associations opt to replace asphalt with asphalt or upgrade to a concrete apron.

In most cases the subcontractor will take care of reconnecting the down spout extension.

Please wait at least 3 to 4 days before walking on a newly-replaced sidewalk.

Don’t use salt for at least 1 year on a newly-replaced sidewalk. We recommend using sand if necessary.

The forms associated with a newly-replaced sidewalk are usually taken back after 7 days.

You should be able to immediately walk on a sidewalk after foam jacking work.

If there are gaps left while the work is being done, then it’s likely that they will calk it.

We always like to see a full 24 hours cure time for caulking depending on the external heat temperatures. In many cases the caulking will be ready for foot traffic within a few hours.

The job will be both messy and noisy. We recommend closing your windows while the work is being done.

The stairs may not be included in the scope of the work. Please refer to the initial scope for more details.

Please remove all personal items from the work area before the trim painting work begins.

Typically, wood repairs are done on a time and material basis. Please refer to the initial scope for more information.

In most cases, they will tap into the common association water supply if provided.

You can come and go as you please, but please follow instructions provided on the written notice you should have received.

They will color-match to the best of their ability, though there still may be some inconsistencies.

Please refer to the project scope for more details.

Please note your address, and take a photo of the brittle wood after the work is completed. We will determine if the work was missed, and follow-up with you after.

Yes, please move all personal items away from the work area before the trim painting work begins.

If deemed necessary in the scope of the work, light fixtures will be removed and reinstalled during a trim painting job.

If deemed necessary in the scope of the work, house numbers will be removed and reinstalled during a trim painting job.

We will take note of any concerns you may have about the crew conducting the work, and relay them to the crew’s supervisor.

Please refer to the project notice to learn more about when the trim painting job will be completed.

The process of the trim painting work will be outlined in the work notice. The work will include:

• Power washing.
• hand scraping & wood repairs/priming.
• Painting.

Generally, the bottom of the deck boards will be left unpainted during a deck staining job. This method allows the moisture to escape the board to avoid rotting.

Likely, but it will depend on if it was included in the approved scope of work.

Drainage construction & maintenance could involve heavy machinery, which may result in damages. These damages will be repaired.

Expect a moderate amount of noise from work being done on drainage systems.

Dryer vent maintenance work will sometimes be split up into multiple days, depending on the work that needs to be completed. Please reach out to the subcontractor for updates and possible photos of the work.

It may take a few days for the workers to pile up the old gutters, and remove them from the work site.

Often times, missing extensions are tended to and completed near the end of the gutter replacement project.

Please refer to the scope of the project to see if the missed part was intentional.

The work is not done until the project manager has signed off on the work. Please reach out to the team for more information.

Please provide us with additional information and photos of the debris if possible.

Please provide us with additional information and photos of the backside of the gutters if possible.

Gutter cleaning can be performed with or without water. Often, we do not use water when the weather falls below freezing temps.

Should this occur, we will always return to the property and clean up any mess as this is not how we like to leave our projects.

Cleaning frozen gutters is out of our scope of work due to the potential damages that could be caused.